FREE shipping to mainland Spain for orders over 80 euros.
You can request a refund within 20 calendar days of delivery of the order to your house.
1. Log in
- Log in and select the product you wish to return from your order history.
- Click on the SEUR linkthat appears on screen and follow the steps the fill out the required information (collection type, name, collection address, time slot...): Select HOME COLLECTION or DELIVER to SEUR PICK UP SHOP
- Next, click on the "print returns label" link after completing the steps with SEUR.
2. Prepare the package
- Indicate the reason for return on the delivery note (not my size, not comfortable, other...)
- Place your item in the original packaging with the delivery note, hanger and garment bag.
- Attach the printed SEUR label if you have chosen to return your item via a SEUR pick up shop.
- If you have chosen home collection, there is no need to print a label.
- REMEMBER: you can print the label as many times as needed. You have only 5 days to download the label.
3. Hand over the package
- Wait for the courier to arrive and hand it over.
- If you have chosen the pick up shop option, take the package to the nearest SEUR shop. A list of shop locations can be viewed here.
- You have 5 days to drop the package off at the SEUR shop.
4. Refund
- Once we have received the return and checked the condition of the garment, the refund will be processed.
- Please allow up to 20 calendar days to receive the refund from when you drop off/hand over the package.
For returns from EU and non-EU countries, please contact us at info@henryarroway.com so that we can manage the return.
Conditions
FREE shipping to mainland Spain for orders over 80 euros.
You can request a refund within 20 calendar days of delivery of the order to your house.
Delivery costs and timescales
| Region | Cost | Timescale |
|---|---|---|
| Mainland Spain | FREE | 1 - 3 working days |
| Ceuta and Melilla | 12€ | 2 - 5 working days |
| Balearic Islands | 12€ | 2 - 5 working days |
| Canary Islands | 20€ | 3 - 7 working days |
| Other countries | From 20€ | depending on the country |
Mainland Spain
- Free returns for mainland Spain on all orders.
- We only accept returns of garments received in the original packaging and which do not show any signs of having been worn or washed.
- Henry Arroway reserves the right to refuse returns sent after the established time period, or items which are not found to be in the same condition as they were.
- Once we have received the return and checked the condition of the garment, we will process your refund straight away. This process can take up to 20 days.
Ceuta and Melilla
- Returning goods is at the customer's expense and costs 12 euros (Ceuta and Melilla).
- We only accept returns of garments received in the original packaging and which do not show any signs of having been worn or washed.
- Henry Arroway reserves the right to refuse returns sent after the established time period, or items which are not found to be in the same condition as they were.
- Once we have received the return and checked the condition of the garment, we will process your refund straight away. This process can take up to 20 days.
Balearic Islands
- Returning goods is at the customer's expense and costs 12 euros (Balearic Islands).
- We only accept returns of garments received in the original packaging and which do not show any signs of having been worn or washed.
- Henry Arroway reserves the right to refuse returns sent after the established time period, or items which are not found to be in the same condition as they were.
- Once we have received the return and checked the condition of the garment, we will process your refund straight away. This process can take up to 20 days.
Canary Islands
- Returning goods is at the customer's expense and costs 20 euros (Canary Islands).
- We only accept returns of garments received in the original packaging and which do not show any signs of having been worn or washed.
- Henry Arroway reserves the right to refuse returns sent after the established time period, or items which are not found to be in the same condition as they were.
- Once we have received the return and checked the condition of the garment, we will process your refund straight away. This process can take up to 20 days.
International: EU and non-EU countries
- You have 20 calendar days from delivery of the order to your house.
- For orders placed in EU and non-EU countries, the shipping cost will depend on the country.
- In the case of a factory defect or anything for which the customer is not responsible, please get in touch with info@henryarroway.com
- We only accept returns of garments received in the original packaging and which do not show any signs of having been worn or washed.
- Henry Arroway reserves the right to refuse returns sent after the established time period, or items which are not found to be in the same condition as they were.
- Once the goods have been checked by our after-sales department, the refund will be processed.