Return & Exchange instructions

1. Log In
2. Pack the item
3. Delivery the package
4. Money refund

To return or exchange an item, you must follow the following steps:

1. Log In

  • Log in and select the item you want to return in your order record.
  • Click the SEUR link and follow the steps to complete the form (collection method, name, address, time zone, etc.)
  • Print the label with the shipping data and paste it in a visible area of the box.

2. Pack the item

  • Indicate on the invoice if it is a return or a change (in that case, point out new colour and size)
  • Enter the garment in its original box, including invoice and other accessories like hangers and bags.
  • Close he box with adhesive tape.
  • Paste the printed SEUR label in a visible area of the box.
  • If you need, you can reprint the label from your account in “my return” section.

3. Delivery the package

  • If you have chosen pick-up at home, wait for the courier and deliver the package.
  • If you have chosen the other option, take the package to the nearest SEUR pickup store. You can check the list of pick up stores here: (https://www.seur.com/busqueda-tiendas.do)

4. Money refund

  • Once we receive your return, it will be processed it in the following days. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
  • Note that it may take up to 10 days until you receive the money refund.


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